All frequently asked questions

Why don't I see my administrating organisation in the drop-down menu on the Administrating organisation page of the application form?

If your administrating organisation is not available in the drop-down menu on the Administrating organisation page of the application form, there are usually two possible reasons for this:

• Your administrating organisation has not been approved in Prisma.
• Your administrating organisation has not finalised their account.

In both these cases we recommend that you contact your administrating organisation for more information.

Why am I unable to select a project site for my administrating organisation?

The selections that are available for project site, alternatives and level (e.g. department/faculty) depend on how your administrating organisation has defined it's organisational structure in the organisation account. If you do not know what to select, please contact your administrating organisation.

My application has not been signed by the administrating organisation. Who should I contact?

The signing of the application only becomes available to the administrating organisation after the call for proposal deadline. For this reason, the application will not be signed by the administrating organisation even if you have registered it well in advance of the deadline. The administrating organisation normally have seven days to sign the application. If the deadline for signing your application has passed and your application has not been signed, please contact the person at your administrating organisation who is responsible for signing the application.

Why am I unable to copy and paste text from Word?

Some of fields in Prisma is unable to accept formatted text from Word. The fields that are able to accept the formatting from Word have a top menu above the text field with formatting options, for example bold or cursive text, charts and bulleted lists. Fields that do not have this menu will display pasted text as unformatted. You will not be able to format the text afterwards.

Fields that DO accept formatting will accept copied and pasted text from Word and display it with its original formatting. However, some formatting options may not be displayed properly – please make sure to read through the text BOTH in the text field and in the PDF-preview so that it is displayed to your liking. The result may differ depending on what version of Word you are using.

For the best result;

1. Mark the text you want to copy and paste
2. Choose “Remove Formatting”, mark the text again and choose Copy
3. Click “Edit” and “Paste as test” in the application form text field
   
4. Your text is pasted
   

We have identified that sometimes there can be an issue with the copy/paste function in Chrome, especially when in combination with a Mac. For Mac users, we recommend that you use Explorer instead.

Why does it say that I have used too many characters, even though I haven’t?

This problem occurs when you copy text from a word processing program (such as Word) and then paste the text into one of the text fields in the application. Some word processing programs add “hidden characters” to be able to format the text better – these characters are NOT visible for the user, but are still present in the text. In some instances, these hidden characters are copied with the text and therefor pasted in to the application text field. Still invisible to the user – but counted by the automatic character count function.

We suggest the following solution;

1. Delete all the text in the affected text field
2. Open the document where your text is saved – you need to save a copy of the text as unformatted, or “Plain text”. In most word processing programs, this can be done by choosing “Save as”. In the dialog box for File Format, choose “Plain text”, and choose “Save”.
3. Close your word processing program. Open the saved file in a text editing program. For PC, open the file in “Notepad”. For Mac users, you can download TextWrangler or TextEdit to open the file with.
4. After opening the file, mark the part of the text that you want to copy, then copy and paste the unformatted text into the application text field.
   

In the event that you still are having issues with ”too many characters”, we recommend that you manually write the text into the text field. You could also try to use another web browser such as Internet Explorer (PC) or Safari (Mac).

Why can't I register my application?

Only the Main applicant can register the application. If you are unable to finalise the registration of the application, there is probably some missing mandatory information or faulty information in the application. Click on “Check and Register” in the left hand menu options to receive a summary of the required fields you have not yet filled in. We recommend that you Click on “Check and Register” often during your application process to have a clear overview of what needs to be completed. Make sure to contact your participating researchers if there are information missing that they are required to add to the application. You will not be able to add this information on their behalf.

What is the difference between a participating researcher and a participating administrator?

A participating researcher is a person who participates in the application with a CV and list of publications and who is expected to participate in the project if it is approved. A participating administrator is a person who can assist in filling out the application form, but is not a part of the project. For both participating researchers and administrators, you can assign read- as well as editing rights. There is no difference between the rights given to a participating researcher and an participating administrator, however, the administrator will not have access to the application once submitted.

How do I make changes to my registered application?

If the call for proposal deadline has not passed, you can unregister your application and make your changes. Bear in mind that you must re-register the application after making your changes. If the deadline has passed, you cannot make any changes to the application.

How do I authorise my administrating organisation representative to sign my application?

You do not need to give the signing person permissions to sign your application for the administrating organisation. Upon final registration at the deadline of the call, the application is sent to your administrating organisation, which then allocates signing to the correct person. All approved administrating organisations in Prisma have an organisation account that they themselves administrate. Please note that your organisation will not have access to your application until the entire call has closed.

Can several people work on an application at the same time?

Several people can work on an application if the project leader has assigned editing rights to a participating researcher or administrator. However, you cannot be logged in at the same time in the application, as Prisma will then issue a conflict alert. In this case, the project leader has priority and is always able to assume control over the application.

How do I add my publications and CV details to the application?

The application form has the tabs CV and publications. On these tabs, you can open your CV and your list of publications in Prisma and select the items from the profile that you wish to transfer to the application by clicking Add next to the publication name. In the same way you can remove publications from the application by clicking Remove. Only the items that you have transferred to the application will be sent with the application for review. You also have the opportunity to click the button All to add or remove all the publications in one category at once.

Why are the SCB codes not saved in the application form?

When you have selected an SCB code in up to three levels, it is only saved when you click the lower plus sign as stated in the text of the form.

How do I add figures and images to my application?

The possibility to add figures and images to your application depends on the application form, which differs between calls. You can't paste images straight into text fields in Prisma. Some forms have an image uploader which allows you to upload images and figures in the formats .jpg, .png and .gif. Uploaded images will be scaled automatically to fit in the final application PDF.

You can't upload images with transparent elements.

How do I sign my application?

The application is signed automatically by the applicant when the registration process is finalised. This occurs at the deadline for the call for proposals (or immediately if the call does not have a deadline). When the application registration has been finalised it is also sent to the selected administrating organisation which will distribute it to the person who signs on behalf of the organisation. Please note that your organisation does not have access to the application until after the deadline of the entire call has passed. It then has a number of days to sign electronically (for the exact number of days, please consult the text of the call).

Why aren't my uploaded files saved in the application form?

First you need to check if you are using Firefox as your browser. It is not compatible with uploading images to Prisma. We recommend using Internet Explorer or Google Chrome. For step-by-step instructions, please follow the process outlined below to upload PDF-files and images into the application form using the specific uploaders, this process is the same for both PDF-files and image files.

1. Click the Folder-button to find the file you wish to upload on your computer.

Why isn't my draft application deleted, even though I click on ”Delete draft”?

We have noticed that some users occasionally experience issues when attempting to delete draft applications. This is due to an incompatibility issue between Prisma and the web browser Firefox, and the issue is commonly resolved by switching web browser to Google Chrome or Internet Explorer.

How do I create an account?

(1) Click the button Create personal account.

(2) If you want to create an account connected to SWAMID, please click on Create personal account with SWAMID after having clicked on Create personal account. Most universities, university colleges and public authorities in the research and education sectors in Sweden use the unified log-in SWAMID. If you are unsure whether your organisation uses SWAMID, please contact your IT administrator or click the button Create personal account with SWAMID to see a list of the organisations using SWAMID. You may also connect your account in Prisma to SWAMID at a later date.

A confirmation e-mail will be sent to the e-mail address specified when the account was registered. There is an activation link in this e-mail. Click the link. You have to activate the account before you can log in for the first time!

Please check your spam filter if you cannot find the confirmation e-mail from Prisma. Please consult the user manual for step-by-step instructions.

The password does not seem to work and I have not received a new one as requested.

If you have requested a new password from Prisma and have not received an e-mail with the new login information, there are a couple of different reasons why:

• Your account has not been activated. If you haven’t logged in before, the reason you have not received a new password is that you haven’t clicked on the activation link in the e-mail sent by the system when you created the account. Please look for the original e-mail and click on the activation link (please check your spam filter). You cannot request new login details if the account has never been activated.
• The e-mail is caught in your spam filter. The e-mail from Prisma may have ended up in your spam filter. If possible, add prisma.research.se to the list of trusted sites so you do not risk missing any information.

When I try to create an account, Prisma informs me that my e-mail address already exists.

A temporary account with minimal information will have been created automatically in the system if you have previously received an invitation to participate in an application or an invitation to an organisation account, and have accepted. This means that a temporary account using your e-mail address already exists. You should have received an e-mail from the system with an activation link including log-in details. Find the e-mail, click on the activation link and then log in to finalise the account.

I have two accounts in Prisma, but only want one.

You should only have one account in Prisma. The first step is to choose which account you want to keep. We suggest you choose the account that already contains the most information. You can then contact Prisma technical support and ask them to remove the other account. However, accounts connected to an application cannot be removed.

I work in two different places and have two different e-mail addresses. Can I use both in Prisma?

The e-mail address is the unique identifier in Prisma, corresponding to the “user name”. This means that you may only register in Prisma using one e-mail address. It is therefore important to send and receive invitations to applications using the correct e-mail address. Prisma has no way of knowing that two different e-mail addresses belong to the same person. Your e-mail address is not visible in the application.

I cannot read the CAPTCHA (robot filter)

Prisma uses something called CAPTCHA or automated registration protection to avoid automated programs registering accounts in the system. Certain web browsers, Internet Explorer in particular, make it rather difficult to see the CAPTCHA. We recommend you try to register using a different browser, e.g. Google Chrome or Mozilla Firefox.

What do I do if I have forgotten my password and changed e-mail address?

If you have changed your e-mail address and therefor are having trouble receiving a new password, you need to contact Prisma technical support. Please look under the Contact menu on the Prisma User support website.

I have trouble logging in via my mobile phone

Prisma is not optimized for smartphones or tablets and therefore we do not guarantee full functionality on these platforms. We recommend that you use either a PC or a Mac computer with Prisma.

Why doesn't the system save my personal identity number (i.e. "personnummer")?

Please make sure that your personal identity number is entered in the correct format YYYYMMDD-XXXX. Please note that a Swedish citizenship is required to enter your personal identity number in Prisma. Hence, if you have a Swedish personal identity number ("personnummer"), but not a Swedish citizenship, you should add your birthdate (in the format YYYY-MM-DD) in Prisma instead of your personal identity number

Why do I have to enter my gender?

Forte, Formas and the Swedish Research Council have a government mandate to report gender statistics for applications and approved grants. This means that we must collect this information.

Which PDF readers work with Prisma?

We recommend Adobe Acrobat and Acrobat Reader version 7 and later for use with Prisma's PDF functions.

I have previously had grants approved by funding bodies in Prisma. Why don’t they automatically appear in my profile?

Once the conversion of content from legacy systems is completed, the idea is for approved grants to appear automatically under “Research grants awarded in competition” under My Profile. Until then, you will need to manually add the grants that you wish to include in your CV when making applications.

Why am I unable to add the number of months to my postdoctoral period?

You do not specify the number of months for your postdoctoral period yourself. The period is instead calculated automatically based on the start and end values you give.

Why can't I find my specific education under Basic education?

The choices for Basic Education in Prisma can't cover all possibilities, which is why there is a selection called "Other" at the bottom of the drop down menu which opens a text field where you can write a free text description of the degree that you wish to add.

Where can I add other relevant experience within education or work life?

Under Professional history you have the option to select "Other". Under Merits and awards, and Other merits, you also have the option to add merits that do not fit anywhere else in the Prisma CV.

The different sections of the CV are designed to reflect the demands for the required content listed by the financial institutes in the calls for proposals.

Which language should I write in?

Please note that information you enter in a text box will not be translated but transferred in the original language to the applicaiton form. Please consult the text of the call for language requirements.

What is ORCID?

ORCID (Open Researcher and Contributor ID) is an international identification for researchers. When ORCID is fully implemented, the intention is that researchers will be able to be connected with their publications through this ID.

Note that at present, the ORCID account is used only as an identifier in Prisma. There are no means of migrating information placed in the ORCID account to Prisma.

How do I create an ORCID?

You create an ORCID on the service website. It only takes a minute or so, and there are very few mandatory fields. Adding publications is optional. Some higher education institutions have a policy regarding ORCID. For this reason, please check if you have central registration for ORCID before registering independently.

Can I transfer publications that I have imported into ORCID to Prisma?

No, this is not possible. If you intend to apply for grants in Prisma, you should focus on adding your publications on My profile in Prisma, only publications and CV-information added to My profile may be used in the application.

I have invited a participant who has accepted, but cannot see the application

There are a couple of possible causes for this issue. If the person you invite does not previously have an account in Prisma, a minimal account will be created when the person accepts. This account must be completed and activated before the person can start using Prisma.

The issue could also be that you have sent the invitation to an e-mail address different to the one the person has registered in Prisma. Some higher education institutions have several e-mail addresses connected to the same mailbox. It is important that the address you have sent the invitation to is an exact match to the one registered in Prisma.

I am participating in an application and have made additions to my CV. Why can't the main applicant see this in the application?

As a participant, you must transfer your CV and publication details yourself from My Profile to the application. Only the information that you have transferred to the application will be visible to the project leader and attached to the application.

Go to the application draft in your profile and to the tabs CV and Publications. On the left, you will find a list of all the CV and Publication information that is registered on your profile and you can transfer items to the application by clicking Add.

As the project leader, can I add the CV and publications for my participating researchers?

No, all participants for the application (project leader and participating researcher) must add their own CV and publications by themselves. No user can access another users CV or Publications.

Can a participating administrator add the project leader's CV and publications?

No, all participants for the application (project leader and participating researcher) must add their own CV and publications by themselves. No user can access another users CV or Publications.

Who can register the application?

Only the project leader can register the application if the applicant is a person and not an organisation. Neither participating administrators or researchers have access to register the application. This is because the terms and conditions for the application needs to be accepted during the registration and only the Project leader have this authority.

If the applicant is an organistation, an authorized representative for the organisation (Application supervisor or Organisation account supervisor) needs to register the application.

Log in via SWAMID seems to be down, how do I log in to my account?

Click on the blue button Log in if you are experiencing problems with the SWAMID login and use the password received when you created the account. You can also click on Forgot your password and a new one will be sent to your e-mail account. Save that e-mail for future reference.

I am unable to login through SWAMID even though my organisation is in the list of registered organisations

You must first connect your account to SWAMID (unless you created it with SWAMID at the start). Once you have created and activated an account in Prisma you can connect it to your SWAMID login. Please click here for instructions.

Prisma says that I already have an account when I try to log in with SWAMID

It is likely that you have already created an account that has never been activated. For example, when you accept an invitation to participate in an application, an account is created with minimal information. This account must be activated and finalised before you can start using Prisma. If this is the case, find the activation message you received via e-mail when the account was first created.

What is SWAMID?

SWAMID is a federated login service for higher education institutions in Sweden provided by Sunet. If your employer is connected to SWAMID, you can use SWAMID to connect the account you use with your employer to your Prisma account. This will then allow you to log into Prisma with the same login information as you use with your employer. SWAMID is voluntary and you are free to use Prisma without SWAMID.

You must still create and activate an account in Prisma to be able to log in with SWAMID!

Basic system requirements

Prisma is a web-based application and review system, which is why the most basic requirement is that your computer is connected to the internet. Prisma is built to work with personal computers (Windows and Mac) and does not fully support mobile phones and tablets

Which web browsers work with Prisma?

We recommend Microsoft Internet Explorer (version 10 and up) or Google Chrome.

Using Prisma with older versions of Internet Explorer (lower version number than 10) causes problem with Javascript-based functions such as popups and budget components in the application form. We recommend that you always keep your browser up to date, and if you are unable to update it, to use another browser which is up to date. (Firefox does not allow for PDF upload why we do not recommend that browser.)

Should I allow pop-up windows?

Yes, you must allow pop-up windows for Prisma. Most web browsers have a function to allow pop-up windows from a specific website. Add https://prisma.research.se as an approved site.

Which PDF readers work with Prisma?

We recommend Adobe Acrobat and Acrobat Reader version 7 and later for use with Prisma's PDF functions.

Which information about my ongoing grants is contained in Prisma?

After you have logged in to Prisma, on the page Applications and grants in the menu option Grants, you will find information on the ongoing grants you have from the Swedish Research Council, Forte and Formas.

During the spring of 2016, the Swedish Research Council and Forte transferred all ongoing grants from the old application systems to Prisma. In contrast to the applications made directly in Prisma, it is not possible to open these transferred applications, nor the contracts or general terms and conditions of the grant.

Extending the disposal period, change project manager or administrating organisation, are all requests done electronically through your account. Click here for more information on how.

Formas has not yet made this transfer from its previous application system. They plan to do this during 2018.

I already have an account in Prisma, but cannot see my ongoing grants which were approved before 2015

Contact Prisma’s support and inform them of which e-mail address is linked to your account in Prisma. You also need to send information on the grant’s administrating organisation, funding body as well as reference number. We can then link your account with your grant, so that you can see this on the page “Applications and grants.”

I have had a grant from the Swedish Research Council, Forte or Formas, why am I unable to see it in Prisma?

Only ongoing grants have been transferred to Prisma from the older application systems of Forte and the Swedish Research Council. That is, grants with upcoming payments or demand for reporting. Concluded grants have not been transferred to Prisma.

Project site/unit has been changed

Project site or unit is administered by the administrating organisation. When ongoing grants where converted from the old system at SRC and Forte into Prisma, they had no project site connection. The administrating organisations then proceeded to allocate each grant to a site/unit/subunit. This may be done at any time. The funding bodies (SRC, Forte or Formas) has no access to the organisational accounts. Please contact the administrators of your organisational account at your administrating organisations.

Reviewer - Where is the ”Bulletin board”?

If you click on the name of the review panel to the right, you will access the main page of your panel. In the middle of that page are the dates concerning the review process, and on the top right is the Bulletin board. Your research officer uploads important documents for you there.

Reviewer - I want to write my review, but I can't see the button “Write”?

This most likely has to do with the dates set on the first page of the review panel. Have y ou checked that it is open to start to write a review? Have you checked so the date hasn’t passed already? If the dates do not match, please contact your designated research officer. You are also unable to conduct any reviews if you have yet to submit your conflict of interest report.

Reviewer - How can I print out the reviews I have written?

You have to submit your reviews and/or reports before you can print them as PDF’s. If you want to print them before you submit them, they will only be available as an excel report: “Collected individual reviews”. Please click here to consult the user manual.

Reviewer - I am unable to choose "Yes" or "No" for Conflict? A red prohibition sign appears?

This can depend on two things. Either you have yet to read and accept the Conflict of interest policy. Or, the period for reporting has not yet opened or has already closed. Please check the calendar on the panel’s first page (click here for more information). Contact your designated research officer for a prolongation if the date has passed.

Reviewer - When I clicked on “Perform Review Task” I received a message in English: “Sorry you don’t have access". Why?

This means that your account is not completed. You need to complete your account, log in, and then you will have access to reviewing the application. Please look for an e-mail from Prisma with an activation and login details (remember to check the spam filter). Open the e-mail and activate your account. Please click here to consult the user manual for more information.

Why can't I import all my publications?

Forte, Formas and the Swedish Research Council were not satisfied with the quality of the import function and therefor it was removed. Publications are now required to be added manually. Since Formas and Forte only allow for a limited number of publications, read the text of the call carefully and do not add more publications to your profile than you are planning to add to the application. VR and KI use a separate PDF.

Why is there is no field for publishing date?

Choose Published under the heading Status and the field for choosing publishing date will open.

Is it possible to automate the process of assigning tasks?

Yes, you are not required to distribute the tasks manually. If you choose to reflect the Organisational structure in the Signing structure and/or reporting structure, you can also choose to automatically distribute applications and the tasks that are associated with the application.

Why am I unable to see who signed what task, and when they signed it? Why, as project leader, can I only see active tasks?

Currently only active tasks are visible on the page Signing under the tab Organisation tasks. For now, you have to contact the person responsible for administrating signing tasks, or the Organisation account supervisor at your organisation and ask them to find the information for you.

I have assignments that needs to be signed, but there are no tasks visible when I log in to Prisma?

If you do not see any tasks, there are three possible reasons for this.

The application/assignment is not yet distributed by the person responsible to distribute assignments. If the organisation does not have automatic distribution of assignments, these need to be distributed manually in the assignment folders. This responsibility falls upon the assignment administrator or the Organisation account supervisor. More information is available in the User support manual found here (opens in a new window).

The person assigned to the task is not associated with an assignment folder. Before a user is able to perform an assignment, he or she needs to be associated with the assignment folder where the task is located. This responsibility falls upon the assignment administrator or the Organisation account supervisor.

If the assignment is distributed and the person assigned to the task is associated with the correct folder but still does not see the assignment; this could mean that another user associated to the same assignment folder already has completed the task. All users associated to a folder can complete the tasks that are in that folder. Only active tasks are visible under the tab ’Organisation tasks’, which means that they disappear from the chart as soon as they are completed.

I have assignments that needs to be reported, but there are no tasks when I log in to Prisma?

If you do not see any tasks, there are three possible reasons for this.

The application/assignment is not yet distributed by the person responsible to distribute assignments. If the organisation does not have automatic distribution of assignments, these need to be distributed manually in the assignment folders. This responsibility falls upon the assignment administrator or the Organisation account supervisor. More information is available in the User support manual found here (opens in a new window).

The person assigned to the task is not associated with an assignment folder. Before a user is able to perform an assignment, he or she needs to be associated with the assignment folder where the task is located. This responsibility falls upon the assignment administrator or the Organisation account supervisor.

If the assignment is distributed and the person assigned to the task is associated with the correct folder but still does not see the assignment; this could mean that another user associated to the same assignment folder already has completed the task. All users associated to a folder can complete the tasks that are in that folder. Only active tasks are visible under the tab ’Organisation tasks’, which means that they disappear from the chart as soon as they are completed.

I am going to assume the role as Organisation supervisor for my organisation – how do I do this?

If the withdrawing Organisation account supervisor is still in the organisation, he or she can perform the switch.

First, the assuming Organisation account supervisor needs to have a personal account in Prisma as you always log in to Prisma as a person. The withdrawing Organisation account supervisor invites the assuming as a user on the Organisational account. The assuming Organisation account supervisor receives and email with an invitation that needs to be accepted. When it has been accepted, the withdrawing Organisation account supervisor changes the responsibility roles to the assuming Organisation account supervisor. More information on how to invite users and change responsibilities can be found here (opens in new window).

If the withdrawing Organisation account supervisor has left the organisation, Prisma technical Support needs to be contacted to assist in performing the change. First, make sure that the assuming Organisation account supervisor has a personal account in Prisma, and then contact Prisma support by filling in this form (opens in new window).

Explain that the Organisation account supervisor has left the organisation and that they did not hand over the responsibility role in Prisma. Make sure to include full name and e-mail address for the new Organisation account supervisor (please make sure that the email address is the same as on the personal account).

How can I download several documents (contracts, decisions etc.) at the same time?

Downloads are currently limited to one application at the time. Only Organisation account supervisors or users with administrator rights have access to tables where all application submissions are listed. If you are an Organisation account supervisor or a user with administrator rights, you can download contracts and decisions by going to the table “All applications” and click on the button “Details” to the right of the table on the relevant row. In the new window that opens there is a button called “Show decisions” where you can access the decisions that are available as PDF’s.

I didn’t have a Prisma account previosly and was invited to participate on an application or on the organisation account, how can I complete my personal account?

If you do not have a Prisma account and you are invited to participate on an application or an Organisation account, a new account is opened in Prisma in your name with minimal information – your name and your e-mail address. Before you can start using the account you need to complete the registration with all the compulsory information. You can do this by completing the following steps:

1. When you accepted the invitation you received an e-mail with an activation link and login information. Click the activation link to activate your account and use the login information to login to your account.
   
   
2. When you log in for the first time on an incomplete account, you will see a dialog window called “Create account”. You can either choose to create an account or to create an account with your SWAMID if you want to login using your SWAMID instead.
   
   
3. When the dialog for creating an account is opened, your e-mail address and your name will already be filled in. Please complete the rest of the compulsory fields, marked with an asterisk (*).
   
   
4. When you have completed all of the fields you need to complete the automatic registration protection, CAPTCHA (type in the numbers showing in the picture) and then click on “Register”.
   
   
5. You will receive a message that your account is now completed.
   
   
6. Login to the Portal using the login information received in the activation email, or with your SWAMID if you chose to connect your SWAMID to your account. Your account is now fully completed and available to use.

I have invited a user to the organisation account, but it is not working. What is wrong?

The most probable reason is that you sent the invite to the user before they had the chance to create a Prisma account (personal account), but that they went and created their personal account before they clicked the invite link. In these cases, the invite link will not work. To correct this, remove the invitation and re-send it.

I have received an email that a task (signing/reporting) needs to be performed, but when I log in to Prisma to perform the task there is nothing there. Am I doing anything wrong?

No, you are not doing anything wrong. Someone else has already completed the task before you were able to. Another user that is associated to the same folder as you are and therefor have the same access to perform the task, has already completed the task.

We are currently developing the organisation account functionality to ensure that the person/s performing signing- and/or reporting tasks will be able to access more information regarding who performed what tasks and when.

I have received an email stating that I have a task to perform in Prisma, how do I do that?

Login to Prisma and go to the tab called ”Organisation tasks”. Depending on if you are project leader or a user with corresponding access that needs to sign an application, contract or inquiry, or an economist that needs to perform an economy reporting task, you will see different headlines in the left hand field – Signing or Reporting. In the table you can see active tasks, which means that when a task is completed, it will not be visible in the table. All users associated to the folder where the task is located, can perform the task. Please read more in our User support manual about performing signing tasks and reporting tasks by following this link.

Why can’t I access more information on the organisation account?

The role you have on the organisation account will dictate what information you can access. If you are responsible for administrating (distribute) signing- or reporting tasks, or if you are the Organisation account supervisor, you will be able to access all information on the account. However, if you “only” have the responsibility to perform signing- or reporting tasks, you will not be able to access anything but the active tasks, i.e. the tasks that needs to be performed.

Why is the terms (contract) for signing sent out at different times and not all at once?

This happens because the handling officer at the funding agency has not published the terms (contract) yet. The terms are published manually to the accounts in Prisma (personal and organisation accounts) so that the handling officer is able to add specific terms and to be able to verify the payment plans. Different kinds of grants have different dates for decisions which effects when the handling officer is able to publish the terms.